If you have a problem with a product then please contact us in the first instance at info@T.E.WESTAUTHOR.co.uk. 

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Please provide us with the following information in your E-mail:

- The product you ordered from us

- The reason for requesting a refund

- If the product you have ordered is damaged, a photo to show the damage to the product. 

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Once we have investigated your case, we will provide you with a list of available options including a full refund.